Shipping & Returns
Our Holiday Return Policy is now in effect. Items purchased now through December 15th can be returned through January 15th.
Happy Holidays to you and yours, from the Goldenerre Team xx
Free US Shipping
Get free USPS first class shipping (3-5 business days) with any purchase.
Orders placed by 1pm PST will ship on the same business day.
We offer USPS Priority Shipping (2-3 business days) for $5.
UPS ground, 2-day, and overnight shipping are also available and priced at checkout, based on your shipping address.
Free US Returns
We hope you love your Goldenerre items. If not, we gladly accept returns of unworn product in its original state within 30 days of the shipping date.
Our holiday return policy is now in effect! Items purchased 10/19/20-12/15/20, can be returned through January 15th.
We offer free returns so you can try Goldenerre quality and style risk-free! Click here to retrieve a prepaid USPS return label. Please email us at firstname.lastname@example.org if you need assistance.
If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will notify you via email that we have processed your refund. A credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Please email us at email@example.com to process a gift exchange. For all other orders, it is faster for you to return your package using our prepaid label and purchase the product you'd like instead.
International Shipping & Returns
We ship to over 200 countries via DHL, starting at $25 (2-5 business days). The shipping cost will be shown after an international delivery address is entered at checkout. Sorry, we do not ship to Kenya, Saudi Arabia, Kuwait, India, Russia, or Hungary due to restrictions on importing jewelry.
For customers in Australia and Singapore, we currently offer an additional option for USPS First Class International Shipping for $15, delivery in 6-14 business days.
Please note that international customers are responsible for customs and taxes upon delivery, between 15-25% of the order value, depending on the country.
International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.