Shipping & Returns

Free US Shipping

Get free USPS first class shipping (3-5 business days) on any purchase $50 or more. For orders less than $50, USPS first class shipping is $5.

Orders placed by 1pm PST will ship on the same business day.

Orders placed after 1pm PST will ship on the next business day. We are closed Saturday and Sunday. Orders placed after 1pm PST on Friday, will ship on Monday, or the next business day if Monday is a US holiday.

We offer USPS Priority Shipping (2-3 business days) for $10.

UPS Ground, 2-Day, and Overnight Shipping are also available and priced at checkout, based on your shipping address.

 

Free US Returns

We hope you love your Goldenerre items. If not, we gladly accept returns of unworn product in its original state within 30 days of the shipping date. 

We offer free returns on any purchase so you can try Goldenerre quality and style risk free!  Click here to retrieve a prepaid USPS return label. If you do not use the returns portal, it may delay the processing of your return. Please email us at hello@goldenerre.com if you need assistance.

Returns are processed within 3-5 business day of receipt by our warehouse. 

If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

 

Refunds 

Once your return is received and inspected, we will notify you via email that we have processed your refund. A credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. 

 

Exchanges 

To process an exchange, please visit our Returns Portal to retrieve your free USPS return label and to select your new product. Happy Shopping!

 

International Shipping & Returns

We ship to over 200 countries via DHL, starting at $25 (2-5 business days). The shipping cost will be shown after an international delivery address is entered at checkout. Sorry, we do not ship to Brazil. Hungary, India, Israel, Kenya, Kuwait, Malaysia, Mexico, Russia, Rwanda or Saudi Arabia due to restrictions on importing jewelry.

Please note that international customers are responsible for customs and taxes upon delivery, between 15-25% of the order value, depending on the country.  

NEW! We now provide an estimate for customs due upon delivery and an option for Delivery & Duties Paid. After entering your shipping address, you will be able to see available options at checkout.

International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.