FAQs

How do I change my Apple Watch Band?

It's easy and fun to swap your Apple Watch band to match your outfit or mood. See our video here:

 

What is Goldenerre quality like? 

Our bands are tested over 5000 times to ensure that they stand up to creasing and abrasion.  We know our customers are active, so our bands are designed to keep up!  Our bands are also exposed to harsh elements, in some instances submerged for 24 hours, to ensure they stand up to sweat and moisture.  Finally, we use high quality lugs that are individually tested to ensure they fit all models of Apple Watches (Series 1 to 5, Nike, and Hermes Apple Watch models).

 

How do I remove links?

Need a custom fit? Links are easy to add and remove to make your metal band the perfect length for you.  Check out our video below:

 

 

 

I have a gold Apple Watch....Should I buy Rose Gold or Gold jewelry from Goldenerre?

apple watch series 5 gold or rose gold band

 

gold stainless steel apple watch gold or rose gold band

  

Where can I try on Goldenerre watch bands?

We only sell through our website and offer free US shipping and returns so you can try our styles and quality risk-free. We know online shopping can be challenging and encourage you purchase multiple styles. You can easily retrieve a pre-paid return label at www.goldenerre.com/returns.

 

Do your bands fit every model of Apple Watches?

Yes!  We use high quality lugs that are individually tested to ensure they fit all Apple Watches (Series 1 to 5, Nike, and Hermes Apple Watch models). You just need to know if your Apple Watch is the smaller watch face (38mm or 40mm, depending on the series) or larger watch face (42mm or 44mm, depending on the series).

 

How do I make a return?

We hope you love your Goldenerre items. If not, we gladly accept returns of unworn product in its original state within 30 days of the shipping date. 

CLICK HERE TO RETRIEVE A PREPAID USPS RETURN LABEL

Please email us at hello@goldenerre.com if you need assistance. 

International customers can return product within 45 days of the shipping date. Please return your package to us at your own expense at: Goldenerre, 3940 Prospect Ave. Suite G Yorba Linda, California, 92886, USA.

 

Do you ship internationally?

We ship to over 200 countries via DHL, starting at $25 (2-5 business days). The shipping cost will be shown after an international delivery address is entered at checkout. Sorry, we do not ship to Kenya, Saudi Arabia, Kuwait, India, Russia, or Hungary due to restrictions on importing jewelry.

Please note that international customers are responsible for customs and taxes upon delivery, between 15-25% of the order value, depending on the country.